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Case Study - Emerald Coast Utilities Authority, Pensacola, FL

FleetRoute™ Route Optimization Software Helps Emerald
Coast Utilities Authority Successfully Launch New Trash/
Recycling Collection Services
Fast-Tracked Implementation of FleetRoute™ Contributes to Efficient
Routing and Smooth Transition

“GBB’s route optimization team greatly contributed to making our transition easier and successful. We are now using FleetRoute™ for both residential and commercial routes. The software makes route creating easier and more efficient than manual routing, especially given our high-growth environment.”

Randy Rudd
Director of Sanitation
ECUA

In late 2008, the Emerald Coast Utilities Authority (ECUA) in Pensacola, FL, added 13,000 customers, made changes to trash collection services, and added recycling collection services. With the challenge of these upcoming major changes, and with very little time to react, ECUA selected the GBB Project Team to assist in streamlining the operation, reducing costs, and ensuring a smooth transition. The fast-tracked implementation of the FleetRoute™ route optimization software resulted in balanced routes, reduced overtime, increased trash/recycling collection efficiency, and easier integration of new clients to existing routes.

ECUA, with its fleet of 80 trucks, provides solid waste and yard trash collection to 65,000 residential properties and commercial businesses within the unincorporated areas of Escambia County, Florida. Near the end of 2008, ECUA won the contract for the northern area of Escambia County, adding an additional 13,000 customers. At this time, ECUA also changed to weekly trash collection from twice-aweek pickup and added weekly recycling collection. The GBB Project Team was able to incorporate the new customers, set up weekly recycling, and make the change to weekly collection in just over a month.

ECUASince recycling collection was new to ECUA’s customers, GBB added new customers and updated the recycling routes on a weekly basis for a month, with approximately 4,000 customers added each week. GBB then prepared the ECUA’s data for use with FleetRoute™, and staff was trained to use the software and create/update routes in-house. GBB also implemented the Route Looker-Upper™, a web-based tool allowing residents to look up their new trash collection date.

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